Kudos to Norm at NorVise

Discussion in 'Fly Tying' started by Eyejuggler, Mar 13, 2013.

  1. Eyejuggler Beech Nut

    Posts: 641
    Ratings: +353 / 0
    Last week my Norvise light snapped at the base where it clamps on to the post. I blamed fatigue on the plastic connector bit from constant bending and tweaking of the lamp.
    I emailed them with a pic and Norm messaged me back saying he had the fix and would send it out asap when he got back from Albany.
    Smooth, no hassle and on his dime, good stuff.
    It arrived today and installed fast and easily.

    Thanks for the responsive fix!

    Now I can bust out my SRC flies for the swap!



    After with new, leaner and more direct connection.


  2. Ron Eagle Elk Active Member

    Posts: 1,743
    Yelm, WA, USA.
    Ratings: +110 / 0
    Norm has always been a stand up guy.
    Jeff Dodd likes this.
  3. NCL Active Member

    Posts: 349
    Northern California
    Ratings: +26 / 2
    I have also had the same positive experience when dealing with Norm, his level of customer service is over the top.
  4. Tacoma Red Active Member

    Posts: 684
    Ratings: +340 / 0
    The guy is a Champ! and an exemplary model for small American business.
  5. Dr Bob Member

    Posts: 188
    Woodinville, WA
    Ratings: +11 / 0
    Norm's customer service has always been outstanding for anything that I have purchased. I recently bought a new set of jaws for my Norvise and I had them in 3 days. He goes above and beyond in my opinion.

    Dr Bob
  6. Poff Member

    Posts: 54
    Ratings: +8 / 0
    I ordered a Norvise and accessories last Friday afternoon and they arrived on Monday morning. That's pretty impressive especially considering it was only priority shipping. Sounds like Norm and his wife know how to treat people right.