Lost the counter-weight on the face of my Gen2 Velocity V2 last week while fishing in MT. Called Lamson today. Conversation went like this. Me: Hi, my name Bill and I lost the counter-weight on my Gen 2 V2 reel... was wondering if you have the replacement part? Lamson Service: Yes we do. Can I have please get your shipping address? Me: Great, my address is 123 Big Fish Kahuna Lane, Utopia, WA Lamson Service: OK, we'll send it out today... you should see it in 3-5 days. Me: Can I pay with my VISA? Lamson Service: No, but thanks for the offer. Me: Your company rocks... Thanks Very Much!! Lamson Service: Thanks and you are very welcome. In less than two minutes, issue taken care of and this long time customer is more than happy he owns and fishes Lamson reels!