Lamson-Waterworks

Discussion in 'Fly Fishing Forum' started by freestoneangler, Jul 22, 2013.

  1. freestoneangler Not to be confused with Freestone

    Posts: 4,020
    Edgewood, WA
    Ratings: +726 / 1
    Lost the counter-weight on the face of my Gen2 Velocity V2 last week while fishing in MT. Called Lamson today. Conversation went like this.

    Me: Hi, my name Bill and I lost the counter-weight on my Gen 2 V2 reel... was wondering if you have the replacement part?

    Lamson Service: Yes we do. Can I have please get your shipping address?

    Me: Great, my address is 123 Big Fish Kahuna Lane, Utopia, WA

    Lamson Service: OK, we'll send it out today... you should see it in 3-5 days.

    Me: Can I pay with my VISA?

    Lamson Service: No, but thanks for the offer.

    Me: Your company rocks... Thanks Very Much!!

    Lamson Service: Thanks and you are very welcome.

    In less than two minutes, issue taken care of and this long time customer is more than happy he owns and fishes Lamson reels! :)
  2. zen leecher aka bill w born to work, forced to fish

    Posts: 3,158
    Moses Lake, WA
    Ratings: +964 / 1
    For a minute I thought you lived south of me but that's Eltopia.
  3. triploidjunkie Active Member

    Posts: 2,322
    Grand Coulee, WA
    Ratings: +1,265 / 0
    I haven't had to deal with customer service yet, but I've owned a lamson for about six months and have been real impressed with the quality. And mine is just a Konic, one of the cheaper models.
  4. Porter Active Member

    Posts: 6,433
    Kenmore, WA, USA.
    Ratings: +513 / 0
    Used once...first class. Love their older stuff. The speedster looks interesting but don't like the looks of their newer stuff, but that is just me.
  5. Old Man Just an Old Man

    Posts: 21,631
    Dillon, Mt
    Ratings: +1,659 / 0
    I've had good customer service from two reel company's. Allen fly fishing and GLoomis., Parts free all times.
  6. LD Active Member

    Posts: 1,059
    Spokane, WA
    Ratings: +83 / 6
    Love Lamson reels and customer service. PNW company and made in the USA products.
  7. Jeff Cheng Jeff Cheng

    Posts: 194
    Issaquah, WA
    Ratings: +17 / 0
    I've dealt with them too and have also received the same quality of service!
  8. wmicklus Member

    Posts: 42
    Olympia, Wa
    Ratings: +2 / 0
    Same here. No issues, just good service.
  9. shadowcast Member

    Posts: 116
    Ratings: +19 / 0
    Same here. G Loomis rod had a bent tip I never noticed. Brand new rod in 8 days. Also have a Konic 2.0. Very impressed so far.
  10. Thomas Williams Habitual Line Stepper

    Posts: 1,390
    Ansbach, Germany
    Ratings: +401 / 16
    I own 7 lamson reels and its all I fish. You won't beat them in quality and service. I've had to use my warranty twice for minor issues and both times the reels were back within one week.
  11. freestoneangler Not to be confused with Freestone

    Posts: 4,020
    Edgewood, WA
    Ratings: +726 / 1
    7, that's outrageous. I hear WA is considering a bill limiting possession to no more than 5. I'll buy that Guru 1.5 back from you if you end up on the wrong side of the law. ;)
  12. Thomas Williams Habitual Line Stepper

    Posts: 1,390
    Ansbach, Germany
    Ratings: +401 / 16
    No way man. That bad boy compliments my Sage ESN nicely.
    freestoneangler likes this.