I have purchased two items at different times recently from Stillwater. The first was a not commonly carried fly line. When it arrived (quickly) it was the wrong line. I called and spoke with Jake who apologised and asked me to keep the line if I could use it and had the correct line expedited to me. I sent the first line back but the second line landed before I was able to get to the PO. Second purchase was flawless. I mostly buy local but would not hesitate to use them again. Sorry your experience wasn't as good but I believe the business is a good one. There are two sides to every pancake. This is my real name.