Allen and Co. ( Fly fishing company)

Discussion in 'Fly Fishing Forum' started by Jerry Arlington, Dec 22, 2009.

  1. slim

    slim Fish or Ski...Fish or ski....fish!

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    I recently ordered a line and needed it pronto. I let them know that on the order and I received a priority mail package 2 days later. My transaction with them was fantastic.
     
  2. Steffan Brown

    Steffan Brown ...

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    I tried to get the outfit I won over Veterans Day of last year as a give away and finally gave up after about 7 months of excuses and delays. Kind of like Mark's story, emails explaining about the delay, then me having to follow up every few weeks to learn of another delay and so on... I understand the rod/reel/line were a part of a give away, but 7 months of incremental delays/excuses and no end to the madness in sight, I have decided Allen Fly Fishing Company to not be worth my time, since I don't get the sense that I'm worth their's...
     
  3. Salmo_g

    Salmo_g Active Member

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    I've had no problems with Allen. I know they are a small start up company and don't have a lot of inventory. So I wouldn't order something that I needed this weekend, but the products I've seen and used are a good value for those who are not in a rush.

    Sg
     
  4. Josh

    Josh dead in the water

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    Allen has done fine by me, though all I have ordered are some lines and hooks. Showed up promptly enough. They've been responsive on the customer service front when I've had questions as well.
     
  5. Stew McLeod

    Stew McLeod aka BigMac

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    I've also had zero issues with my order from Allen. Some people are always hard to please no matter what type of service they receive. Not that I am saying that is any of the people above, just saying. :)

    Stew
     
  6. Steffan Brown

    Steffan Brown ...

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    I consider my interactions over the course of 7 months to be very respectful, patient and tolerant of Allen being a start up company. I have no personal issue with Justin or any others that work for Allen currently, however, as a former customer of their's, my experience was below my standards of what average customer service is IMO... As a consumer, I am pretty laid back when it comes to recovering from a customer service issue, but even I have a tipping point and the recovery on their part, just simply didn't exist. If I learn that to be different in the future, I may reconsider bringing my business back...
     
  7. AllenFlyFishing

    AllenFlyFishing Allen Fly Fishing

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    Hi Guys,

    I noticed the post this morning. However, i'm on a mini trip with my wife on our 1st year anniversity. Found some time to get away and find some wiifi.

    Lenio8403, I admit we were alittle late because I did not feel right putting the product for sale yet. The frame proved to be to thin after final testing and we had alot of hype building around the release of the Alpha 2 reel. I was not about to have the product backfire just to put something out. A few people did email me and I was more than happy to send them a refund because they needed the reel for a trip that was coming up fast or we loaned several prototypes for there trips. I even sent them a reel after the fact for free.

    I could have sent you the Alpha 2 reel that we scrapped so you would have had the reel ontime, but the topic of your post would have been about quality. I'll take a blow on leadtime for a new release over quality anytime.

    Mark Walker - Yes, you did try to purchase a red reel, but we sold out when we released the limited run through our newsletter. (Guess, red was a good color to come out with) The next run of Red, Green, and Blue reels were not done until late June as discussed and we listed them on the site around Mid July and announced it through our newsletter. These reels are also in stock. Mark, if you still want a reel. Send me an email at info@allenflyfishing.com and I'll have Gavin send you one for free. Email is best since I'm on my anniversity I can forward it to him and explain the history.

    Steffan - Evan just updated our website last Friday letting people know we have rods in stock. So, now I can finaly honor that offer. I know they are well over due. Even after several uphappy emails. I still intend to complete your combo.

    This offer was made before my nightmare started with the First Nano rod project. The upfront cost was to much to atemp another run at the Nano project at that time. So I desided to start it later in the year. It proved to be well worth the wait.


    I have learned not to be pre-orders anymore since lead times can change from time to time and it does make me look bad when I give a date and it does not get ment. I understand the anger on that issue. I would be the same way.

    Since July I have invested in product to stock at our new warehouse in Dallas, TX. This has been well known in our weekly newsletter. This was the main goal from Day 1 and it has finaly came full circle with orders shipping on time. I knew what my faults were and I worked towards fixing them as fast as possible. Working for yourself as a one man show. The hardest thing is to admit you need help on areas your not the best at.


    Also, on another note. We have submitted our Xa rods in the gear program.

    Now back trying to find my wife ......


    Thank you,



    Justin
     
  8. Buck

    Buck "Ride'n Dirty."

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    I've had over-the-top service with this company. In fact, I ordered a reel and a spool and received two reels. I also ordered a few fly boxes and received and extra box. My new spey reel is pretty sweet!
    Frank.
     
  9. Buck

    Buck "Ride'n Dirty."

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  10. Steffan Brown

    Steffan Brown ...

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    Wait...did you just call me a liar? Veterans Day 2010 was on November 11th... You sent me the following PM at 10:15am on November 11th, in response to my PM about wanting to take advantage of your generous offer.

    I sent you my mailing address and didn't hear from you again until I followed up with you again in late December.

    On December 23rd you stated the following...
    Looks like to me, you just simply didn't know how to keep track of your commitments effectively.

    I didn't respond to this thread to pick a fight with you, nor did I expect to engage you into a discussion about what is between you (seller) and me (consumer) about our business previously. That can be done in a non-public medium. However, I will not sit here and have you call me a liar. That is an attack on my credibility and I will not stand for it.
     
  11. Buck

    Buck "Ride'n Dirty."

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    Dude, we got it, you had a bad experience. At this point......
     
  12. Steffan Brown

    Steffan Brown ...

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    You're right Buck... I'll reel it in. Sorry for the rant.
     
  13. Evan Burck

    Evan Burck Fudge Dragon

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    I don't think he called you a liar. He was meaning that the gear was promised to your friend, not to you.

    We have done a lot in regards to these things in the past months. We now have a full stock of all the items we have listed on the site, if they're not stocked, we let people know. We now have a dedicated warehouse and warehouse operator who does nothing but ship orders for us. These two things have sped shipping up exponentially, often shipping same day. And lastly, we were often doing "preorders" because of customer request. We gave the best estimate we could on arrival, but we were never certain due to how the process works, and we tried to say that we "expect" items by a certain time, but inevitably, things would get moved back. We no longer are going to take pre-orders because of this. We've learned that even though customers wanted them to insure they got the first items, it's just not worth it. We don't claim to be perfect, but we try our hardest to make sure things go smoothly, our jobs depend on it.
     
  14. Steffan Brown

    Steffan Brown ...

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    Thank you for your reply Evan. I appreciate you trying to explain what he meant, but the truth of the matter is that I was coordinating everything with Justin because I was going to give it to my friend for his birthday, not because my friend was one of the first 5 and beat me to the punch. Thank you for taking situations like mine into consideration while moving forward with the company. I'm happy you guys are learning ways to make your company better...
     
  15. golfman65

    golfman65 Guest

    Wow, not as good as speypages but oh well...

    So you work for this guy Evan?

    Hmmmmm....