Dear Fly Shops... the upsell

Discussion in 'Fly Fishing Forum' started by Jered, Sep 27, 2013.

  1. Luke77

    Luke77 I hope she likes whitefish

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    Just remember, not all fly shops are created equal.
     
  2. Don Freeman

    Don Freeman Free Man

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    Next time you need something that requires service, drive the extra distance to Puget Sound Fly Co. I'm assuming from past experience that's not where you were disappointed. Tell them to put the bridge toll on my account. The first time.
     
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  3. underachiever

    underachiever !

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    True story.

    The fly shop nearest me just isn't my speed. It seems lots of people love it and I do go there occasionally, but I don't feel bad about not being am ardent supporter. There are shops elsewhere that I would spend a lot of time at if I were closer.
     
  4. Dipnet

    Dipnet The wanted posters say Tim Hartman

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    Jered, I see you live in my neck of the woods so I hope you didn't have your less-than-stellar experience at the shops I'm going to list.

    I've always had wonderful friendly service from the small shop closest to me, Peninsula Outfitters and also from the folks at Gig Harbor Fly Shop when I stop in occasionally during my travels to-and-from Tacoma. In my experience both shops have been great and I can't recommend them highly enough.

    I've only once been in Puget Sound Fly Co. but the sales people were very open and friendly.

    For a larger, chain-type store I've enjoyed shopping at the Silverdale Sportsman's Warehouse. It's the closest outdoor store to my home and I do pick up a fair bit of tying material there. I also enjoy shootin' the breeze with Mr. Mercer when he's workin'!

    I used to operate a marina and tackle store and I don't think I'd ever consider calling up a customer and telling that person that a mistake was made in the sale of a product and that the customer should come back and cough up the difference!

    Anyone in retail knows the old adage about if a customer has a great experience in your store they might tell 2 or 3 friends about it but if they had a bad experience they'll let everyone know!!
     
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  5. Jered

    Jered Active Member

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    Thanks Don, It wasn't Puget Sound Fly Co. I've heard (from the ardent supporters on this thread!) that it's worth the drive.
     
  6. Brian Thomas

    Brian Thomas Active Member

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    I would consider myself fortunate to even enjoy the luxury of having an actual fly shop here in Kamloops .
     
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  7. Kcahill

    Kcahill Active Member

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    If you havent already you should call the fly shops in question and talk to the owner and tell them about your experiences (or email them) and see what kind of feedback you get.

    The whole 114 dollar mistake and the impression you got to pay or bring the rod back is kind of odd, if someone I had never done business with before called me and nicely explained the situation I would have no problem paying up but the way you word it seems like you felt it was more than a simple mistake.
     
  8. Anil

    Anil Active Member

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    Not to hijack this thread but that's a great Idea Don.
    I'll try to do you one better: Anyone who visits our shop for the first time and has to pay the bridge toll, we will pay it for you.
    -No purchase necessary
    -Come check us out.
    Anil Srivastava,
    Owner,
    Puget Sound Fly Co.
     
  9. bennysbuddy

    bennysbuddy the sultan of swing

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    The reel doesn't matter, Unless we're talkin about pre war J.w. youngs or hardys, even then its really only about the cool factor!!!!
     
  10. obiwankanobi

    obiwankanobi Active Member

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    Puget Sound Fly Co is a solid example of what every fly shop should be and can vouch for all of the said positive comments.

    I have experienced very poor service at various fly shops in the past and even though these shops were in my local area, I purchased my merchandise online or from Cabelas. I have no issue doing this if I have had a bad experience. It's amazing to me to see how some shops will bend over backwards to order tying materials and other gear for you while some shops promise to have it and then never do. I can have that item on my doorstep in less than 5 business days so don't over promise and under deliver.

    With all that being said, I can count on only one hand the number of bad fly shops that I have encountered and most of those no longer exist today.
     
  11. freestoneangler

    freestoneangler Not to be confused with Freestone

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    Now let that be a lesson to you for not having gone to Cabela's first... :D.
     
  12. Freestone

    Freestone Not to be confused with freestoneangler

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    Sorry to hear about your bad experience. Many fly shops are having tough times and poor customer service is not going to help a shop thrive, that's for sure.

    It makes me wonder though who sold you the rod - the owner or an employee - and who called you with instructions to bring it back. If it was one of the too-full-of-himself shop rats, my guess is he was trying to avoid being found out and getting his butt chewed by the owner. If that is the case, I would call the owner and let him know what happened, as well as your overall experience with his staff. I would certainly want to know if I were him. Then, he can decide if he needs to do more training or issue pink slips. If it was the owner, well, there are other shops. I'd take Anil up on his offer.
     
  13. Irafly

    Irafly Indi "Ira" Jones

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    Last time I was there, I visited a fly shop, what happened to it?
     
  14. Brian Thomas

    Brian Thomas Active Member

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    Ron shut his doors a few months ago . We do have a Wholesale Sports , but you get the standard big box selection , with the standard big box staff cluelessness .
     
  15. BDD

    BDD Active Member

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    I have been behind the counter at a particular fly shop in Ellensburg numerous times over the past 8 years and I'm amazed at the knowledge some customers have, particularly with fly tying materials. While I consider myself fairly knowledgeable on fishery issues, locations, timing, and bugs, fly tying is not my specialty and I learn a lot from some folks while behind the counter.

    If anybody feels they have ever been treated poorly by me, I'd like to know about it and make it up to you. While casting, reading water, knots, and fly tying skills can be learned, there really is no excuse for consistently being unfriendly, inconsiderate and rude.

    Tommy Lee Jones sums up my feelings portraying Woodrow F. Call when he said "I hate rude behavior in a man, I won't tolerate it".

     
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