Last week my Norvise light snapped at the base where it clamps on to the post. I blamed fatigue on the plastic connector bit from constant bending and tweaking of the lamp. I emailed them with a pic and Norm messaged me back saying he had the fix and would send it out asap when he got back from Albany. Smooth, no hassle and on his dime, good stuff. It arrived today and installed fast and easily. Thanks for the responsive fix! Now I can bust out my SRC flies for the swap! Before: After with new, leaner and more direct connection.