NFR Shippping and Handling

Discussion in 'Fly Fishing Forum' started by Paul Voelker, Dec 11, 2013.

  1. tightlines411

    tightlines411 Member

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    I may be on the wrong track, but if the buyer agrees to the sale and does not request for
    insurance, then they better be home when it arrives. I know that I watch tracking info
    throughout the delivery period. Maybe it would be best to state "base shipping/no
    insurance or premium shipping w/insurance, no refunds if lost in the mail." Then it is
    up to the buyer to pay up or shut up. Not sure is this is compliant with Paypal though.
    Bummer Paul, I feel your pain.
     
  2. Derek Young

    Derek Young 2011 Orvis Endorsed Fly Fishing Guide Of The Year

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    Yes, in a sense, but when fly rods are outlawed, only outlaws will have fly rods... ;)

    In all seriousness, there's commerce happening beyond the reach of the fly shop in these person-to-person sales, why not provide a value added service that takes the worry out of a transaction?

     
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  3. Don Freeman

    Don Freeman Free Man

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    Best you could hope for is to ask the buyer to split the loss.
     
  4. Jeff Sawyer

    Jeff Sawyer Active Member

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    Just curious would the home owners insurance possibly pay for it? I mean they cover theft, and if the fedex driver confirms the delivery it was technically stolen from the Home.

    The buyer seems to have all the cards but maybe he/she is a decent guy/gal who just doesn't want to pay for something he/she didn't get; it would be worth asking.
     
  5. astrofisher

    astrofisher Clear Skies

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    Assuming they do indeed arrive at their intended destination - I imagine that these drones might provide fine sport for those of a mischievous nature, armed with pellet guns and such.
     
  6. generic

    generic Active Member

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    As harsh as this may seem, it's true. If FedEx can confirm that they delivered it, it's no different than if someone stole their kids bike off their front lawn. It's not your responsibility. It sucks, yes, but the burden shouldn't fall on you.

    On another note, we use PayPal all the time for our business. It's a hard lesson to learn, but PayPal almost always sides with the customer.

    I really, really hope that something works out for you... :(
     
  7. Ryan Higgins

    Ryan Higgins Active Member

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    I know per Ebay the seller is responsible for the item until it is delivered. If it is delivered damaged it is the sellers responsibility to get it figured out.

    I would assume through Paypal since it was shown as delivered the sellers end of the bargain was upheld. Kind of crappy of them to refund the guy.
     
  8. generic

    generic Active Member

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    I just asked my wife (who does the shipping for us), that if you can prove that it was delivered, PayPal will back you up.

    She also mentioned, to make sure that the dispute is finalized. You can still dispute it. PayPal does this "automatically" (freezes monies, or refunds) until it is finalized.

    Although, shy of a signature, as Porter mentioned, it may be tough. PayPal's 'Seller Protection' states that orders of over $250 must have a signature, in order to back you up. However, get on FedEx to help you out. If you are persistent, things may work out for you.

    We live in a day and age, where companies rely on folks to just "give in", and accept "That's just how it is." You can, and should, get a little grumpy (ha ha), and you may just find a multi-million dollar company "giving in" to your demands for help.

    Hey, what have you got to lose. The worst they can tell you is no.
     
  9. chewydog

    chewydog Active Member

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    Think of it as skeet shooting with prizes.

    Back OT: Don't always believe the usps delivery confirmation. I was missing a package that tracking claimed delivered. Showed up about a week later.
     
  10. Rob Allen

    Rob Allen Active Member

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    signature required....!!!!!!!!!!
     
  11. LD

    LD Active Member

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    Unless it is a very expensive rod the value would be less than the homeowners deductible, so probably not much help.

    It is a tough one on both ends. Many people do not accept paypal because of things like this. As stated with paypal the seller is guilty until proven innocent, not always fair but the way it is.

    I have heard of people ordering stuff and saying that they never got it and file for a refund. Is the guy somebody that has been on the board with a history of reports for a while?

    As a buyer I would not be willing to take on any financial hit. I was not able to inspect or hold the rod. How would I know what was in the box, was the rod as described?

    Poppy at the Red Shed used to send rods/reels/lines to people to try with just an address. If they liked it they kept it and paid for them, if not they sent it back. He surprisingly never had a problem for several years, but he ate a couple of rods. He also does not accept paypal, so guessing he had a similar issue.

    I will always ship with insurance and or signature, leaning more towards signature for this specific reason. I have bought and sold more gear than I care to admit via mail. Luckily I have not gotten burned badly yet. I did have a rod go to about three wrong post offices all over the country before it ended up in getting to the buyer. Canada is a whole different ball game. You do not get the same tracking as you do here, so hard to follow or document. I have a conversation before I ship that I will ship the product as described and packed well. But once it leaves my hands it is totally their responsibility, if they do not agree I will not ship. Everything has gotten to it's destination, but a few have taken a looooooooooong time.
     
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  12. Derek Young

    Derek Young 2011 Orvis Endorsed Fly Fishing Guide Of The Year

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    Paul, is the rod replaceable? Do you need a rod to fish until this issue gets resolved?
     
  13. Luke77

    Luke77 I hope she likes whitefish

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    I'm curious now, what was the rod?

    Sent from my SCH-I605 using Tapatalk
     
  14. tightlines411

    tightlines411 Member

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    I do not sell, but most everything I buy comes via the regular mail. Have not been burn yet, but if I ever
    ship a rod, I would ask for additional shipping cost for insurance and signature. I'm curious, does this
    cost one-third more for most carriers? I believed Paul got hosed. He should not have to be beat on
    this deal. Still feeling the pain.
     
  15. Spencer Woods

    Spencer Woods Member

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    I smell something shady and I think given your obligation was met by having the fly rod delivered to his door............. he's now responsible. If he has any class........he should be following up soon on at least a proposal to split the cost (which is still shitty on his part). My two cents. If you don't hear from him soon.........he's probably on a holiday vacation fishing with your rod. Sorry, Paul.